Terms of use and sale

1. Who we are

The website portal.brprog.fr (the "Service") is published by FLOWTEC FZE (United Arab Emirates), trading as BRPROG. Contact: WhatsApp +33 7 53 08 69 40, e-mail contact@brprog.fr.

Host: Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany.

2. Purpose of the Service

The Service lets you upload a file read from a vehicle's engine control unit (ECU), get an automatic analysis of that file, then download a modified file (automatic solutions) or request a modification made by hand (manual request). These terms apply to any use of the Service and to every order. Ticking them at registration means you accept them.

3. Off-road use only

Modified files are intended exclusively for off-road, track or competition use. Changes to emission systems (EGR, DPF, OPF/GPF, AdBlue/SCR, catalyst, sensors…) or to performance may make a vehicle non-compliant with its type approval. Using them on public roads may be prohibited and may lead to penalties, a failed roadworthiness test, loss of the manufacturer's warranty or of insurance cover.

The customer alone is responsible for how the files are used and installed, and for complying with the rules that apply to their vehicle and business.

4. Customer account

Access to the Service requires an account. The customer provides accurate information and keeps their credentials confidential: any action taken with the account is deemed taken by them. We may suspend an account in case of fraudulent or abusive use, or use contrary to these terms.

5. Uploaded files

• The customer guarantees they have the right to upload the file and have it modified.
• They always keep a copy of the original read: we recommend a full backup before any write.
• Reading and writing the ECU is done with their own equipment, at their own risk. They check that checksums are corrected with their tool before writing.
• Vehicle details entered by the customer identify the file in their history; they do not change the automatic analysis.

6. Prices and payment

Prices are shown in euros on the Prices page and on the analysis page, before any order. VAT not applicable. The customer tops up a credit balance by PayPal or card; the amount of an order is deducted from that balance when the modified file is downloaded. Unused credit cannot be refunded in cash, unless required by law.

7. Delivery, problems and complaints

Automatic solutions are delivered as soon as they are prepared. Manual requests are handled as quickly as possible, without a guaranteed lead time. If a file does not work as expected, the customer reports it from "My files" ("Report a problem" button) or by WhatsApp: we review every report and may offer a correction or a credit.

8. Right of withdrawal

Files are digital content supplied immediately after the order. By ordering, a consumer customer requests immediate performance and acknowledges losing their right of withdrawal once the file is downloaded. The right of withdrawal does not apply to business customers.

9. Liability

We use all reasonable means to supply reliable files (obligation of means). We cannot be held liable for damage to the vehicle, engine or ECU resulting from a faulty read or write, an incorrect original file, unsuitable equipment, the condition of the vehicle or use contrary to section 3. In any case, our liability is limited to the amount paid for the order concerned.

10. Intellectual property

A modified file is supplied for the vehicle concerned and the customer's own use. Reselling, sharing or distributing it, in whole or in part, is forbidden without our written consent.

11. Personal data

How personal data is processed is described in the privacy policy.

12. Changes, governing law, disputes

We may change these terms; the version in force at the time of the order applies. These terms are governed by French law. In case of dispute, we first seek an amicable solution; failing that, the French courts have jurisdiction.